1. Overview

At Mayur Wears and Swapnil Collections, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 7 days of delivery.
• The product must be unused, unwashed, and undamaged.
• The original packaging, tags, and invoice must be intact.
• The product must not show any signs of wear or alteration.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased during clearance or final sale.
• Customized or tailored garments.
• Products damaged due to misuse or improper handling.
• Items returned without original tags or packaging.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 5–7 business days.

5. Exchange Policy

Exchanges are allowed in cases of size issues or defective products, subject to stock availability.

If the requested size or product is unavailable, you may choose a refund or store credit.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You may be required to provide photos of the product and packaging to verify the issue before the return is approved.

7. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to a damaged or incorrect item.

Original shipping charges are non-refundable unless the return is due to our error.

8. Late or Missing Refunds

If you have not received your refund within the expected time, please check with your bank or payment provider first.

If the issue persists, contact our support team for assistance.

9. Contact Us

If you have questions regarding returns or refunds, please reach out to our support team via the contact page on our website.